CRÈCHE MANAGER JOB DESCRIPTION

The Manager has responsibility for the day to day operation of the Creche. She / he must have excellent communication, motivational and organisational skills and a good working knowledge of the running of a crèche. She / he will report to Sean O’ Mahony, David Bermingham (Owner / Director of the Best Creche Group) or a person appointed by the above.

Duties:

• Responsible for the day to day operations of the crèche
• Ensure that all aspects of the Crèche are run in accordance with the most current HSE Regulations
• Play an important and active role in the development of the business i.e. ability to promote the crèche through highly visible local representation in the local Killarney and surrounding areas
• Agree and achieve monthly / yearly targets & budgets, conduct banking, liaison with the accountant regarding invoices, wages, etc.
• Ensure all Administration is up to date and in order, including payments made by patrons of the crèche
• Maintain records (hard & soft copies) of enrollment, present & future (minimum 2 months in advance)
• Responsible for advertising job vacancies, recruitment / interviewing of team members, conduct performance reviews and implement training plan
• Must be available to receive phone calls & other important notifications, out of normal working hours, such as staff absence notifications, etc.
• Responsible for replacing absent staff as soon as possible
• Ensure all employment policies & procedures are adhered to as per the Best Crèche Group / Peninsula Employee Handbook
• Implement and maintain communications with parents on a daily basis to ensure both parents and team members are up to date on any news / issues / concerns. It is extremely important that the parents are happy with the overall care given to their children by the Best Crèche Group
• Resolve any issues/complaints involving parents or staff in a satisfactory manner
• Lead, develop and implement a new ‘Customer Service Plan’ with emphasis on delivering quality customer experience
• Maintain Best Crèche Group Communications Programme i.e. regular meetings & briefings, updating team on all relevant matters, attendance at team workshops, updating of information for website & newsletter
• Ensure satisfactory results are achieved in HSE Audits, Excellence Through People Assessments, Mystery Shopper research and any other programmes undertaken by the Best Crèche Group
• Ensure that all operations are in accordance with the Best Crèche Group / Peninsula Health & Safety and Risk Assessment policies
• Designated First point of contact for all security issues i.e. key holder, alarm company etc.
• Work in any of the Childcare Rooms, if required
• Collection / delivery of children from designated locations in vehicle provided if instructed by your manager

Education, Knowledge and Skills Required or Desired

• Minimum Fetac Level 7 or equivalent in Childcare and 2 to 3 years managerial experience
• A full working knowledge of the HSE 2006 Regulations
• Excellent communication, motivation and organisational skills
• Ability to work on own initiative and as part of a growing team
• Ability to lead, motivate & inspire
• Be child, parent and staff focused and have strong relationship building skills with all three
• Full, clean driving licence
• Working knowledge of Microsoft Office and other relevant PC skills
• Commitment to Training as designated by Best Crèche Group
• Good mediation & problem solving skills